General information

Orders Processing

1.    Incoming orders are processed on a daily basis during business days (i.e. Monday to Friday, excluding Saturday, Sunday and Public Holidays). All orders placed during the Saturdays, Sundays and public holidays will be processed on the next available business day.

2. 
www.shop.philips.com.my will send you a confirmation email of your order after your payment has been verified and authorized by the bank. The confirmation email will contain your order details in the form of a tax invoice. If you do not receive your order confirmation email within 2 hours, kindly check your email junk folder. Alternative you may also contact our customer service team at customer.service@axleolio.com or phone 03-77336595 or Whatsapp +6012 832-2070

Out of stock items:

1.    Shop.Philips.com.my takes every measure to ensure that the products we offer are in stock. However, from time-to-time we may have sold out situation for a particular item. If the item you ordered is out of stock, we will notify you within two (2) business days of your order. If we are not able to fulfill the order within ten (10) business days, we can provide you a full refund.

2.    If you have any questions on items that are not available online, please contact our Customer Service team at
customer.service@axleolio.com or phone 03-77336595 or Whatsapp +6012 832-2070

Shipping & Handling Terms

1.    Shipping and handling rates are determined by the total weight and/or dimension of all of the merchandise ordered and delivery location.  You can work out delivery costs for your purchase using the delivery cost calculator in Shopping Cart. Otherwise, delivery costs will be automatically calculated during checkout and displayed as a line item in your costs.

2.    Free shipping may be available for selected items with a promotion and will be clearly indicated on the product posting.

3.    We are unable to deliver one order with multiple items to different delivery addresses.  In the event that you wish to deliver the products to different locations, you must order the items separately and assign the respective delivery address to the items you wish to purchase.

4.    If you have any request for change of shipping address, please email us at
customer.service@axleolio.com or phone 03-77336595 or Whatsapp +6012 832-2070 within one (1) hour upon your order submission.  If request of change in shipping address is made after one (1) hour upon order confirmation, customers will be responsible for any associated shipping charges.


Delivery Information

We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can.
To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.

1.    Besides our own delivery team, we work with 3PL logistic companies’ e.g. Pos Laju, Gdex etc.
2.    Delivery usually takes between 3 to 5 business days for West Malaysia and 3 to 7 business days for East Malaysia. An additional day is usually required for deliveries within East Malaysia or rural addresses. There might be delivery delay during peak seasons such as State and National Public holidays where estimated duration may not apply.
3.    We are currently delivering within East and West Malaysia only but rest assured that we are working to extend worldwide shipping in stages.
4.    While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our courier partners or by any event which is out of our control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
5.    In any case that your parcel was returned to us and need to be resend to you due to incorrect address or not picked up at the courier outlet during the specified period, you will need to bear the cost of shipping that will incur to be resend to you.
6.    Special delivery arrangements can be made by contacting us at
customer.service@axleolio.com; However, please take note that different charges may apply.


Acknowledge receipt of goods

1.    You are required to sign and acknowledge the consignment note upon receiving your purchase.
2.    Should you independently designate a third party to receive your items on your behalf, the third party may be required to produce his identification card for recording purposes.