Cancellations & Refund Policy


  1. If you cancel your order(s) before it ships from our warehouse, a refund or store credit will be initiated, minus 3.0% from total transaction fee as our refund processing fee. We require a cancellation request to be submitted within 1 hour upon your order submission in order for a cancellation prior to goods shipment by emailing us at customer.service@axleolio.com or phone 03-77336595 or Whatsapp +6012 832-2070

  2. If you cancel your order after the product has been shipped, we will refund the full amount of the purchased price of the product, minus 4.5% from total transaction fee as processing and logistic fee that we incurred to process the order. If you have accepted the product, refund will not be entertained.

  3. Refund can be processed in case of return or cancellation. We will update you via email once your refund has been approved by our finance department and submit to the bank for processing within 7 working days.

  4. You will receive your refund amount according to individual bank’s processing time.